Avaya Aura Agent Desktop 6.4 For Mac
2021年7月11日Download here: http://gg.gg/vdbm6
*Avaya For Agents Desktop Overview
*Avaya Aura Agent Desktop
Note Avaya Agent for Desktop for Mac is the new client software designed for Apple Mac (Mavericks 10.9, Yosemite 10.10, and El Capitan 10.11) for the contact center solution. Avaya Agent for Desktop supports both H.323 and SIP signaling protocols on Mac. Avaya Agent for Desktop uses Avaya Aura® Communication Manager to store station. Avaya Aura™ Agent Desktop NN44400-114 Document status: Standard Document issue: 02.05 Document date: 2 December 2010 Product release: Release 6.0/6.1.
This is not an official guide! Past performance is no guarantee of future results!
Avaya Aura ® Agent Desktop Release 6.4 44400-114 Issue 05.03 December 2014. Most current news about Avaya Learning.: Sales Curriculum Updates for November-December 2020: Technical Training Curriculum Updates for November-December 2020: Sales Curriculum Updates for September-October 2020: Technical Training Curriculum Updates for September-October 2020: Updated APSS – 1102 & APSS – 1202. Have an odd one, the Not Ready Reason Codes on our Avaya Aura Agent Desktop 6.4 v12.120.190.1213, the codes are not alphabetical if someone makes an adjustment to them. We have several departments and use department codes to organize IE.
I’ve been lucky enough to be testing Windows 10 for some time, and have spoken to lots of Avaya engineers who were worried about using Windows 10 because of compatability with Avaya products. I thought I’d compile an unofficial list of what works and doesn’t. Engineers like to tinker with new toys, so wanted to pass on my experience in case you brick your laptop just before walking on site..
Please bear in mind, this list is based on the Preview build (10162 and earlier), and may not be representative of the final version when it’s released on July 29th. My testing comprises of using Windows 10 on three machines, two of which are installed on the primary partition, the third is on VirtualBox on Mac OS X Yosemite (10.10.3). The results are from all three instances unless noted.
*Provision (2014.3) - no issues found connecting to CM, MM and AAM.
*ASA (6.0.07 SP11) - no issues including Announcement backup/restore (SP12 is coming soon to support CM7, but this has not been seen/tested)
*One-X Communicator 6.2.4.07 - worked fine in H.323 and SIP mode, have not tried any presence or video, just voice
*One-X Agent 2.5.5 (not tested through VirtualBox) - registered to a CM with no issues - recommend more thorough testing
*CMS Supervisor R17 (not tested through VirtualBox) - limited testing here but worked fine
Va tech ez sensor drivers for macbook pro. Other third party apps that have been used and found to be working:
*PuTTY 0.63
*WinSCP 5.7.3/5.7.4
*SecureCRT 7.3.4
*VMWare vSphere client 5.5 and 6.0
Firefox remains the browser of choice connecting to Avaya products. Microsoft Edge (the IE replacement) did not fare well, but truthfully I gave it 5 minutes before I realized it sucked and moved back to something tried and tested. Edge doesn’t seem to have a decent PDF viewer built in..so no wonder I changed back. Will get better over time I am sure.
So far so good..now for the bad stuff:
On a number of these builds, I found the upgrade process from build to build bricked my network adapters and/or prevented VPN clients (Cisco & SonicWall) from functioning at all. At this current time, 10162 has bricked both my VPN clients and even a fresh ISO install of 10162 doesn’t solve the problem. This will probably go away when Windows 10 goes live, but it’s been a nagging problem for a few months. Worth testing first if you rely on VPN clients for day-day or customer connectivity.
Hope this helps :) and please add your experiences in the comments.
Product names and trademarks used in this post are owned by their respective corporations.downloadWhy can’t I download this file?Log in to Verify Download PermissionsApplicable Products
*XenDesktop 5.6
*XenDesktop 5.5
*XenDesktop 5Information
This article describes how to configure XenApp/XenDesktop to support Avaya Softphones.The preferred method for delivering Avaya softphones from XenDesktop and XenApp is the Avaya VDI Communicator (see http://www.avaya.com/usa/product/vdi-communicator). This article also describes the fallback approach of delivering softphones using generic HDX RealTime technologies.Configuration Guidelines and Test Report
XenDesktop 3 Feature Pack 1 unveiled the new Spectrum audio subsystem, offering broad compatibility with softphones and the voice chat features of unified communications applications. With XenDesktop 4 and the 11.2 Citrix online plug-in for Windows, Citrix introduced new audio codec technology that delivers brilliant voice clarity with minimal bandwidth consumption. This article summarizes our test results with Avaya softphone applications delivered using the VDI model of FlexCast, and provides tips for optimal configuration.
Even before the Spectrum audio subsystem was introduced, Avaya softphones could be delivered in control mode (also known as telecommuter mode or dual connect mode) where the application controls a physical telephone set, be it your office phone, mobile phone, home phone or whatever. From the Avaya softphone application, users can transfer calls and use speed dial, call history, account codes and other features normally available only on a proprietary office phone. Customers tell us that this approach has made it practical for them to support at-home workers and thereby reduce the cost of office space. For traveling workers, it means they can use any phone and get the same IP-PBX features they enjoy when in the office.
With the introduction of XenDesktop 4 it enables VoIP mode (also known as My Computer Mode or softphone-only mode or road warrior mode). In this mode, the user does not require a physical telephone, just a headset that connects to the user’s personal computer or thin client. The voice traffic between the hosted softphone application and the user device is sent over Citrix’s ICA protocol. This mode was the focus of the testing done with XenDesktop and the Avaya softphone clients.Tested Softphones and Operating System Platforms
The softphones specifically tested by Citrix with XenDesktop 4 were:
*
Avaya one-X Communicator 1.0.0.57
*
Avaya IP Softphone R5
*
Avaya IP Softphone R6
Citrix does not foresee any compatibility issues with other current Avaya softphones (such as, one-X Agent 2.0 R2). For the latest compatibility information, check the Citrix Ready Web site at http://community.citrix.com/citrixreadyMemory and CPU Consumption of Avaya Softphones
The memory and CPU consumption of the Avaya softphones were not measured by Citrix. Memory and CPU consumption might not increase linearly with the number of simultaneous users.Codec Selection and Bandwidth Consumption
Between the user device and the XenDesktop VDA platform in the data center, Citrix recommends using XenDesktop’s Optimized-for-Speech codec setting, also known as Medium Quality audio. This codec is specially optimized for voice-over-IP. It consumes approximately 34 Kbps of network bandwidth (17 Kbps in each direction).
Between the VDA platform and the Avaya IP-PBX, the softphone uses whatever codec is configured or negotiated. G711 provides best voice quality but has the highest bandwidth requirement of 80 to 100 Kbps per call (depending on Network Layer2 overheads). G729 provides good voice quality and has the lower bandwidth requirement of 30 to 40 Kbps per call (depending on Network Layer 2 overheads).Configuration
XenDesktop configuration guidelines:
*Citrix generally recommend using Bidirectional Audio (leveraging the XenDesktop audio driver) rather than raw isochronous USB redirection, because this consumes less bandwidth and put less load on the server.
*Choose the Optimized-for-Speech (Medium quality) audio codec setting rather than the default High Definition setting to minimize bandwidth consumption and latency (encoding time). This codec is ideal for VoIP.
*On each user device, install the minimum required Citrix 11.2 or 12.0 online plug-in/Receiver for Windows or the 11.100 release of the Linux Receiver. These versions include the Optimized-for-Speech audio codec technology.
*Use good quality headsets with noise and echo cancellation.
*Raise the priority of the Audio virtual channel to 0 to optimize real-time performance (see CTX118836 - How to Optimize Audio for XenDesktop).
*Raise the priority of the Citrix audio service (CtxAudioService) to Above Normal (see Microsoft article; this topic is also discussed in CTX124516 - How to Optimize HDX MediaStream Server-Rendered Video). The 12.0 version of the online plug-in for Windows (Citrix Receiver released March 2010) introduced echo cancellation in the client software.
If delivering softphones to users on a Wide Area Network (WAN) connection, the following additional configuration settings are recommended:
*
To ensure adequate processing power for real-time traffic on a hypervisor, you might need to either allocate two virtual CPUs or disable the Citrix Gateway Protocol (CGP).
*
Obtain XenDesktop 4 VDA Hotfix 2 (or above), which includes an enhancement for network congestion to prevent delay in the audio path (Prior to availability of VDA Update 2, this enhancement is available and included in the following CTX132483 – Hotfix XDE400VDAWX64008 (Version 4.0.5066) - For Citrix XenDesktop 4.0 Virtual Desktop Agent x64 . This enhancement introduces voice energy detection, allowing ambient noise (silent packets) to be discarded. This feature is controlled using a registry key.
*
Use Citrix Repeater and Branch Repeater between the data center and the remote office for Quality-of-Service (QoS).
When installing the Avaya softphone, do not select the IP Softphone for Citrix installation mode, as it is strictly for installation on Citrix XenApp under Terminal Services. Installation on XenDesktop is equivalent to installing on a standard Windows desktop.Evaluation of Audio Quality over WAN
The Citrix Test team evaluated audio quality under a variety of Wide Area Network conditions using a network simulator. The following results were observed at 5% jitter (E = Excellent; G = Good; F = Fair):
Packet Loss (%)
Network Latency (roundtrip, i.e. ping time)
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
E
E
E
0.5
E
T pain revolver rar download full. E
E
E
E
1.0
E
E
E
E
G
1.5
G
G
G
G
F
2.0
G
G
G
G
F
(Measured at 5% jitter with Optimized-for-Speech codec setting)
The generally recommended packet loss metric to support VoIP is 0.5% or less.Impact of High Jitter
Packet Loss (%)
Network Latency (roundtrip [ping time])
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
F
P
P
0.5
E
E
F
P
P
1.0
E
E
F
P
P
1.5
E
E
F
P
P
2.0
E
E
F
P
PAvaya For Agents Desktop Overview
Mikroprog drivers windows 10. (Results with jitter at 10% of one-way latency. E = Excellent; G = Good; F = Fair, P = Poor)
Note: The XenDesktop 4 release does not include jitter buffering. High levels of VoIP jitter over the ICA connection from the user to the VDA platform can result in bad call quality or delay in the conversation.Avaya Aura Agent DesktopAdditional Resources CTX133024 – Delivering Softphones with XenDesktop
Download here: http://gg.gg/vdbm6
https://diarynote-jp.indered.space
*Avaya For Agents Desktop Overview
*Avaya Aura Agent Desktop
Note Avaya Agent for Desktop for Mac is the new client software designed for Apple Mac (Mavericks 10.9, Yosemite 10.10, and El Capitan 10.11) for the contact center solution. Avaya Agent for Desktop supports both H.323 and SIP signaling protocols on Mac. Avaya Agent for Desktop uses Avaya Aura® Communication Manager to store station. Avaya Aura™ Agent Desktop NN44400-114 Document status: Standard Document issue: 02.05 Document date: 2 December 2010 Product release: Release 6.0/6.1.
This is not an official guide! Past performance is no guarantee of future results!
Avaya Aura ® Agent Desktop Release 6.4 44400-114 Issue 05.03 December 2014. Most current news about Avaya Learning.: Sales Curriculum Updates for November-December 2020: Technical Training Curriculum Updates for November-December 2020: Sales Curriculum Updates for September-October 2020: Technical Training Curriculum Updates for September-October 2020: Updated APSS – 1102 & APSS – 1202. Have an odd one, the Not Ready Reason Codes on our Avaya Aura Agent Desktop 6.4 v12.120.190.1213, the codes are not alphabetical if someone makes an adjustment to them. We have several departments and use department codes to organize IE.
I’ve been lucky enough to be testing Windows 10 for some time, and have spoken to lots of Avaya engineers who were worried about using Windows 10 because of compatability with Avaya products. I thought I’d compile an unofficial list of what works and doesn’t. Engineers like to tinker with new toys, so wanted to pass on my experience in case you brick your laptop just before walking on site..
Please bear in mind, this list is based on the Preview build (10162 and earlier), and may not be representative of the final version when it’s released on July 29th. My testing comprises of using Windows 10 on three machines, two of which are installed on the primary partition, the third is on VirtualBox on Mac OS X Yosemite (10.10.3). The results are from all three instances unless noted.
*Provision (2014.3) - no issues found connecting to CM, MM and AAM.
*ASA (6.0.07 SP11) - no issues including Announcement backup/restore (SP12 is coming soon to support CM7, but this has not been seen/tested)
*One-X Communicator 6.2.4.07 - worked fine in H.323 and SIP mode, have not tried any presence or video, just voice
*One-X Agent 2.5.5 (not tested through VirtualBox) - registered to a CM with no issues - recommend more thorough testing
*CMS Supervisor R17 (not tested through VirtualBox) - limited testing here but worked fine
Va tech ez sensor drivers for macbook pro. Other third party apps that have been used and found to be working:
*PuTTY 0.63
*WinSCP 5.7.3/5.7.4
*SecureCRT 7.3.4
*VMWare vSphere client 5.5 and 6.0
Firefox remains the browser of choice connecting to Avaya products. Microsoft Edge (the IE replacement) did not fare well, but truthfully I gave it 5 minutes before I realized it sucked and moved back to something tried and tested. Edge doesn’t seem to have a decent PDF viewer built in..so no wonder I changed back. Will get better over time I am sure.
So far so good..now for the bad stuff:
On a number of these builds, I found the upgrade process from build to build bricked my network adapters and/or prevented VPN clients (Cisco & SonicWall) from functioning at all. At this current time, 10162 has bricked both my VPN clients and even a fresh ISO install of 10162 doesn’t solve the problem. This will probably go away when Windows 10 goes live, but it’s been a nagging problem for a few months. Worth testing first if you rely on VPN clients for day-day or customer connectivity.
Hope this helps :) and please add your experiences in the comments.
Product names and trademarks used in this post are owned by their respective corporations.downloadWhy can’t I download this file?Log in to Verify Download PermissionsApplicable Products
*XenDesktop 5.6
*XenDesktop 5.5
*XenDesktop 5Information
This article describes how to configure XenApp/XenDesktop to support Avaya Softphones.The preferred method for delivering Avaya softphones from XenDesktop and XenApp is the Avaya VDI Communicator (see http://www.avaya.com/usa/product/vdi-communicator). This article also describes the fallback approach of delivering softphones using generic HDX RealTime technologies.Configuration Guidelines and Test Report
XenDesktop 3 Feature Pack 1 unveiled the new Spectrum audio subsystem, offering broad compatibility with softphones and the voice chat features of unified communications applications. With XenDesktop 4 and the 11.2 Citrix online plug-in for Windows, Citrix introduced new audio codec technology that delivers brilliant voice clarity with minimal bandwidth consumption. This article summarizes our test results with Avaya softphone applications delivered using the VDI model of FlexCast, and provides tips for optimal configuration.
Even before the Spectrum audio subsystem was introduced, Avaya softphones could be delivered in control mode (also known as telecommuter mode or dual connect mode) where the application controls a physical telephone set, be it your office phone, mobile phone, home phone or whatever. From the Avaya softphone application, users can transfer calls and use speed dial, call history, account codes and other features normally available only on a proprietary office phone. Customers tell us that this approach has made it practical for them to support at-home workers and thereby reduce the cost of office space. For traveling workers, it means they can use any phone and get the same IP-PBX features they enjoy when in the office.
With the introduction of XenDesktop 4 it enables VoIP mode (also known as My Computer Mode or softphone-only mode or road warrior mode). In this mode, the user does not require a physical telephone, just a headset that connects to the user’s personal computer or thin client. The voice traffic between the hosted softphone application and the user device is sent over Citrix’s ICA protocol. This mode was the focus of the testing done with XenDesktop and the Avaya softphone clients.Tested Softphones and Operating System Platforms
The softphones specifically tested by Citrix with XenDesktop 4 were:
*
Avaya one-X Communicator 1.0.0.57
*
Avaya IP Softphone R5
*
Avaya IP Softphone R6
Citrix does not foresee any compatibility issues with other current Avaya softphones (such as, one-X Agent 2.0 R2). For the latest compatibility information, check the Citrix Ready Web site at http://community.citrix.com/citrixreadyMemory and CPU Consumption of Avaya Softphones
The memory and CPU consumption of the Avaya softphones were not measured by Citrix. Memory and CPU consumption might not increase linearly with the number of simultaneous users.Codec Selection and Bandwidth Consumption
Between the user device and the XenDesktop VDA platform in the data center, Citrix recommends using XenDesktop’s Optimized-for-Speech codec setting, also known as Medium Quality audio. This codec is specially optimized for voice-over-IP. It consumes approximately 34 Kbps of network bandwidth (17 Kbps in each direction).
Between the VDA platform and the Avaya IP-PBX, the softphone uses whatever codec is configured or negotiated. G711 provides best voice quality but has the highest bandwidth requirement of 80 to 100 Kbps per call (depending on Network Layer2 overheads). G729 provides good voice quality and has the lower bandwidth requirement of 30 to 40 Kbps per call (depending on Network Layer 2 overheads).Configuration
XenDesktop configuration guidelines:
*Citrix generally recommend using Bidirectional Audio (leveraging the XenDesktop audio driver) rather than raw isochronous USB redirection, because this consumes less bandwidth and put less load on the server.
*Choose the Optimized-for-Speech (Medium quality) audio codec setting rather than the default High Definition setting to minimize bandwidth consumption and latency (encoding time). This codec is ideal for VoIP.
*On each user device, install the minimum required Citrix 11.2 or 12.0 online plug-in/Receiver for Windows or the 11.100 release of the Linux Receiver. These versions include the Optimized-for-Speech audio codec technology.
*Use good quality headsets with noise and echo cancellation.
*Raise the priority of the Audio virtual channel to 0 to optimize real-time performance (see CTX118836 - How to Optimize Audio for XenDesktop).
*Raise the priority of the Citrix audio service (CtxAudioService) to Above Normal (see Microsoft article; this topic is also discussed in CTX124516 - How to Optimize HDX MediaStream Server-Rendered Video). The 12.0 version of the online plug-in for Windows (Citrix Receiver released March 2010) introduced echo cancellation in the client software.
If delivering softphones to users on a Wide Area Network (WAN) connection, the following additional configuration settings are recommended:
*
To ensure adequate processing power for real-time traffic on a hypervisor, you might need to either allocate two virtual CPUs or disable the Citrix Gateway Protocol (CGP).
*
Obtain XenDesktop 4 VDA Hotfix 2 (or above), which includes an enhancement for network congestion to prevent delay in the audio path (Prior to availability of VDA Update 2, this enhancement is available and included in the following CTX132483 – Hotfix XDE400VDAWX64008 (Version 4.0.5066) - For Citrix XenDesktop 4.0 Virtual Desktop Agent x64 . This enhancement introduces voice energy detection, allowing ambient noise (silent packets) to be discarded. This feature is controlled using a registry key.
*
Use Citrix Repeater and Branch Repeater between the data center and the remote office for Quality-of-Service (QoS).
When installing the Avaya softphone, do not select the IP Softphone for Citrix installation mode, as it is strictly for installation on Citrix XenApp under Terminal Services. Installation on XenDesktop is equivalent to installing on a standard Windows desktop.Evaluation of Audio Quality over WAN
The Citrix Test team evaluated audio quality under a variety of Wide Area Network conditions using a network simulator. The following results were observed at 5% jitter (E = Excellent; G = Good; F = Fair):
Packet Loss (%)
Network Latency (roundtrip, i.e. ping time)
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
E
E
E
0.5
E
T pain revolver rar download full. E
E
E
E
1.0
E
E
E
E
G
1.5
G
G
G
G
F
2.0
G
G
G
G
F
(Measured at 5% jitter with Optimized-for-Speech codec setting)
The generally recommended packet loss metric to support VoIP is 0.5% or less.Impact of High Jitter
Packet Loss (%)
Network Latency (roundtrip [ping time])
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
F
P
P
0.5
E
E
F
P
P
1.0
E
E
F
P
P
1.5
E
E
F
P
P
2.0
E
E
F
P
PAvaya For Agents Desktop Overview
Mikroprog drivers windows 10. (Results with jitter at 10% of one-way latency. E = Excellent; G = Good; F = Fair, P = Poor)
Note: The XenDesktop 4 release does not include jitter buffering. High levels of VoIP jitter over the ICA connection from the user to the VDA platform can result in bad call quality or delay in the conversation.Avaya Aura Agent DesktopAdditional Resources CTX133024 – Delivering Softphones with XenDesktop
Download here: http://gg.gg/vdbm6
https://diarynote-jp.indered.space
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